Software Support Engineer

We are looking for a Software Support Engineer to join our support staff and contribute in a variety of areas, including the monitoring, support, problem resolution and server configuration management for our vendor and custom built investment and trading applications that the group is responsible for.  This is a full-time position.


  • Be part of a team providing front-line production support for proprietary and third software and data to Trade Operations, Performance, Portfolio Managers, Compliance, and other business user teams
  • Monitor, analyze and repair production processes and data
  • Coordinate and expedite successful completion of escalated support issues
  • Identify, research and resolves technical problems pertinent to our applications and collaborate with the application development team or third-party vendors
  • Manage ongoing configuration of proprietary Geode software and data across all environments
  • Manage source code repositories
  • Implement and maintain development and production tools for running Geode software
  • Responsible for testing and quality assurance of proprietary software
  • Acquire/build and maintain knowledge base

Key Competencies: 

  • College degree or equivalent technical certification
  • Maintain flexibility to work onsite early morning or late evening shift (rotation), and occasional holidays as part of a standard work schedule.
  • Flexible/on call to support off hours project and problem issues
  • Experience with Linux and source code control tools very helpful (shell scripting a plus)
  • Understanding of relational databases, with emphasis on Microsoft SQL Server, data loading mechanisms and reporting
  • Solid understanding of the Windows operating systems 
  • Must be detail oriented
  • Experience in business continuity planning and implementation also helpful
  • Experience with change management policies and procedures also helpful
  • Understanding of programming languages and object oriented concepts
  • Understanding of financial market data would be a plus
  • Ability to learn new concepts, systems, and software independently and quickly
  • Ability to prioritize multiple tasks, set goals and meet deadlines
  • The ideal candidate will be energetic with a willingness to take productive initiative, seeing problems through to final completion

To apply for this position please click on the “Apply Now” button below or send an email containing cover letter and resume to Please include Software Support Engineer in the subject line.

Apply Now

Due to the high volume of resumes and inquiries received, we are unable to accept telephone calls regarding available opportunities and will only contact those candidates being invited to interview.